Blue-Orange Line Team establishes customer service office
Riders with questions, comments, suggestions or concerns on Metro's Blue and Orange Line service will now have a chance to speak to Charlie Dziduch, Metro's Blue and Orange Line service director, and Paul Bumbry, Customer Service Manager, on Tuesdays and Thursdays at the McPherson Square Metrorail station Vermont Avenue entrance.
Mr. Dziduch, and his colleagues will be available from 7:30 to 9:30 a.m. on Tuesdays, and from 4 to 6 p.m., on Thursdays to address any rider concerns. Patrons wishing to visit the office should see the station manager for office entry.
"The purpose of our customer service office hours is to engage Blue and Orange Line riders on our services, respond to any issues they may have, and to listen to what our riders have to say," said Mr. Dziduch. "This is another opportunity for our riders to share suggestions for our service, and for us to provide them with some answers."
posted by I. Michael Snyder @ 5:09 PM
6 comments
6 Comments:
What's up with no further updates. I'll link to your blog if you start updating again.
Thanks for your work on the RAC.
Richard Layman
Blue/Orange Line:
Concerns:
A. Why run 4 car blue line trains towards Largo during peak evening rush hour; better yet, why during a Nationals game at peak rush hour?
B. Doesn't the A/C work on these trains, or are the drivers themselves comfortable in their little box so therefore everyone crammed in the back must be comfortable too!
Compliments:
A. When a train has been sitting at a stop for an extended period such as at the start of a line, some drivers announce when the train is leaving or "all-aboard" prior to sounding the automated door closing message...just one of those things that is courteous and keeps people from getting hurt.
Blue/Orange Line:
Concerns:
A. Why run 4 car blue line trains towards Largo during peak evening rush hour; better yet, why during a Nationals game at peak rush hour?
B. Doesn't the A/C work on these trains, or are the drivers themselves comfortable in their little box so therefore everyone crammed in the back must be comfortable too!
Compliments:
A. When a train has been sitting at a stop for an extended period such as at the start of a line, some drivers announce when the train is leaving or "all-aboard" prior to sounding the automated door closing message...just one of those things that is courteous and keeps people from getting hurt.
Some train drivers regularly announce the next station. Others announce the station as the train arrives. Still others announce nothing. The signs in the trains frequently only say the the color of the line. It can be difficult to know when to get off when the driver does not announce anything and the signs say nothing or only the color of the line.
Would it be possible to have the drivers all announce the current stop as the train arrives at the station, the color of the line, and the next station?
Through a volunteer program I have recently begun working with a woman from the north east section of DC. She works for a non-profit in Georgetown and rides the bus to work every day. When asked why she does not use the metro she says the cost is far too high for her to afford.
My husband tells me there are programs for low income people to receive assistance to ride the metro. Is this true and if so how do I find out about these programs so that I can help the woman I have been working with to gain access to these programs?
Ms. Hix,
I received the following response from the RAC coordinator:
I'm not aware of any specific assistance program. Metro did allot 50,000 SmarTrip cards to various social service agencies in January (they were distributed according to the subsidy formula, so DC got somewhere around 18,000-20,000. These cards were to be distributed free-of-charge to allow clients to take advantage of the lower (by 10ยข) SmarTrip bus fare and in anticipation of the elimination of paper transfers which happens 1/4/09. DC is still distributing these cards, as far as I know. Some social service agencies also give out tokens to help clients reach appointments, etc. In fact, Metro "un-eliminated" tokens after last year's fare increase in response to concerns raised by social service providers that they would have no way to assist their clients by providing transit fares. I am not aware, however, of an assistance program solely for transit fares - any assistance with transit fares would be part of participation in a broader program.
My suggestion would be to check with the DC Dept. of Social Services as a start:
http://ssc.rrc.dc.gov/ssc/site/default.asp?sscNav=|
or (202) 671-4200
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